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Frequently Asked Questions


What is Space Box?

Space Box makes accepting payments quick, secure and easy. Space Box uses the Stripe platform to handle all transactions. You can feel confident knowing the world's best and most secure payment platform is handling your transactions. Don't have a Stripe account? No problem. You'll be able to set one up with our 1-step sign up process.

No coding necessary. That’s right! Space Box makes setting up payment forms super fast. You can then use the forms to accept payments from clients, accept donations, etc. Want to sell your products but don’t want to deal with PayPal or code your own payment form? Use Space Box!

Space Box automatically sends receipt emails to anyone who makes a payment to you. You can even have these emails sent to you to get instant notifications of when you recieve a payment. Add your address info into Space Box and the emails will become invoices that can be used for tax purposes.


How does the Pro subscription work and what is included?

The Pro subscription is billed monthly and costs 1% per transaction. You pay at the end of each month for that month's total fees. Here is what is included in the Pro subscription:

Space Box charges 1% per transaction on top of Stripe's 2.9% + 30 cents per transaction fee. Stripe takes its fee from each transaction immediately upon transaction. Space Box will tally up the 1% transaction fees for a given month, and bill you at the end of that month for the total amount in transaction fees.


How does the Premium subscription work and what is included?

The Premium subscription is billed monthly and costs $12.00 (USD) per month plus 1% per transaction. You pay at the end of each month for that month's total fees. Here is what is included in the Premium subscription:

Space Box charges 1% per transaction on top of Stripe's 2.9% + 30 cents per transaction fee. Stripe takes its fee from each transaction immediately upon transaction. Space Box will tally up the 1% transaction fees for a given month, and bill you at the end of that month for the total amount in transaction fees.


How does the Platinum subscription work and what is included?

The Platinum subscription is billed monthly and costs $29.00 (USD) per month plus 1% per transaction. You pay at the end of each month for that month's total fees. Here is what is included in the Platinum subscription:

Space Box charges 1% per transaction on top of Stripe's 2.9% + 30 cents per transaction fee. Stripe takes its fee from each transaction immediately upon transaction. Space Box will tally up the 1% transaction fees for a given month, and bill you at the end of that month for the total amount in transaction fees.


Do I have to have a Stripe account?

Yes. Space Box is built to utilize the Stripe payment platform. A Stripe account is required to accept and process payments. If you do not have a Stripe account, you can automatically set one up in 1-step when signing up for Space Box. Learn more about Stripe here.


Does Space Box work outside the USA?

Yes! Space Box currently uses the Stripe payment platform. Stripe only works for sellers in the USA, Canada and UK. Though anyone from any country with a credit card can make a purchase using Space Box. However, Stripe is actively working on adding more countries. Space Box is currently limited to only supporting sellers in the countries that Stripe supports: USA, Canada & UK.


How many payments can I process per payment space?

Unlimited. There is no limit to the number of payments you can accept through your payment spaces.


Does Space Box charge a fee per transaction?

For Pro, Premium and Platinum accounts, yes the fee is 1%. Space Box does not charge any transaction fees for Free accounts. All transactions made through Space Box are handled by Stripe, and their fee of 2.9% + 30 cents per transaction does apply.


Do you have a privacy policy?

Yes. You can read more about it here.


If I sign up for a Pro, Premium or Platinum subscription; can I cancel my account at any time?

Yes! Pro, Premium and Platinum subscriptions can be canceled at any time. There are no refunds for Pro, Premium and Platinum subscriptions. You can read more in the Terms agreement.


I need help with my account. Where can I find support information?

Head over to the Support page.

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